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Customer Support Specialist

Job Summary

VideoIQ  is seeking a Senior Customer Support Specialist  to join our team.  This person needs to be highly motivated, excellent with customers, comfortable with technology and very organized.  This is an exciting opportunity to play an important role in a rapidly growing pre-IPO company.

VideoIQ is the leading innovator in intelligent video surveillance.  VideoIQ’s award-winning IP surveillance cameras and encoders include the most advanced, adaptive analytics in the industry, onboard NVR storage and enterprise class video management.  Now, VideoIQ is delivering a new standard in megapixel surveillance, with zero bandwidth recording and full megapixel analytics.  VideoIQ’s simple and powerful surveillance solutions allow customers to pro-actively secure their most important assets across commercial, education, industrial, transportation, telecommunications and government markets. 

VideoIQ is a private, top-tier venture-backed company that is based in Bedford, MA. It was founded in 2007 by a team of experienced entrepreneurs, technologists, and executives.

 

Responsibilities:

Provide on-line customer support in the installation and configuration of our industry leading IP camera and video server solutions.  This position requires answering support calls (during West coast business hours) and helping customers work through their installation, configuration and overall implementation questions.  You will work closely with the product development team in learning the product and in problem escalation and resolution.

Qualifications:

Required:

Excellent knowledge of networking and configuration of routers and firewalls

Solid problem solving skills

Strong communication skills

Able to deal directly with customers in helping them solve their issues.

Must be authorized to work in USA

Bachelor or Associates degree in a technical field

3+ years experience with networking equipment – routers or switches

3 - 5 years prior experience in customer support for hardware/software company

Helpful Experience/Knowledge:

Experience with streaming video systems and mobile apps

Experience with IP cameras

Quality assurance background

Background working with trouble ticket generating software solutions

To Apply:

Please send your resume to ebednarcik@videoiq.comwith only Customer Support Specialist in the title of the email. Thank you.

Recruiters:VideoIQ is not accepting resumes from third-party agencies at this time. Any unsolicited resumes that are sent to VideoIQ will become the property of VideoIQ.

 

 

To Apply to any position or if you would like us to keep your resume on file:

Please send your resume to careers@videoiq.com with the specific job title in the subject of the email. Thank you.

Recruiters:VideoIQ is not accepting resumes from third-party agencies at this time. Any unsolicited resumes that are sent to VideoIQ will become the property of VideoIQ.